Touch CMS - Order Notifications
It is the time that someone spends looking around your web site you really need to worry about or is it the time spent by your staff in dealing with that order when it is placed? And as a business, are you dealing as efficiently as possible when it comes to processing that order?
You will of course have a process in place already. This process ensures that the very minute an order is placed it is flagged up in your offices, the order is viewed on screen, it is placed in a pending state so that no other staff member deals with it and then after being taken from the warehouse the dispatch note is effortlessly generated and placed within the package to be dispatched. Where upon of course you send out not only an email but a text message to the customer stating their order has been dispatched and thanking them hoping they will return soon.
Well, whether you do or you don’t, our solution may be the tightening of the belt creating a more efficient process to the one you have or it may be enlightening to your company in that the quicker you deal with orders the more cost effective it is reducing staff time.
So how can Touch improve efficiency within your business?
From the moment your customer has completed their online transaction, within the space of 30 seconds, if not sooner, you are notified directly onto the Windows Desktop of a new order.
You may already have legacy systems that notify you by email of a new order or perhaps you log into a web site and check the daily orders at sporadic times. This may have been adequate in the past when dealing with minimal orders and internet access within organisations was restricted, but nowadays customer service and your internal staff efficiency must be paramount to building on your business success.
On each computer that has a member of your staff dealing with orders, they have what we call a “Desktop Opener” which is a small window showing the number of new orders. Importantly, this figure is updated every few seconds meaning that new orders are never left waiting around to be processed.
So here we have efficiency method number 1. The fact that in real-time, you have instant notification of a new order that doesn’t rely on your email server being up and working, doesn’t rely on staff remembering to log into a web site to check orders after their morning coffee, but a system that feeds new order information directly to your staff so they can act straight away. Quickly and efficiently.
